Frequently Asked Questions

Everything you need to know about our premium rugs and services

What is the estimated delivery time for my order?

Standard shipping typically takes between 3 to 7 business days. Once your rug is dispatched, you will receive a tracking number via email to monitor your delivery status.

What is your return policy?

We offer a 14-day return policy for all unused items in their original packaging. If you are not completely satisfied with your purchase, please contact our support team to initiate a return or exchange.

How do I clean and maintain my new rug?

For daily maintenance, we recommend regular vacuuming without a beater bar. For spills, blot immediately with a clean, dry cloth. We suggest professional cleaning every 1-2 years depending on foot traffic.

Are your rugs suitable for homes with pets and children?

Yes, many of our collections are specifically designed for durability and ease of cleaning, making them ideal for high-traffic areas and households with pets and kids.

Which payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, and American Express, as well as secure digital payment options like PayPal and local financing installments.

Do you offer a warranty on your products?

All rugs from The Red Carpet come with a one-year manufacturer's warranty covering production defects to ensure you receive the highest quality home decor.